Frequently Asked Questions

Carriage costs vary based on the product, quantity, delivery address, and chosen delivery method. Our website automatically calculates your delivery charge during the checkout stage. To see the exact delivery cost, simply add your desired items to the basket and proceed to checkout, where you'll be shown the carriage charge before confirming your order. Orders over £350 net qualify for free standard delivery to UK Mainland addresses. Please note: next working day delivery is still subject to an additional charge.

Yes, BPF components and accessories offer international delivery to over 230 countries through our trusted shipping partners. A full list of available destinations is shown at the checkout stage. You can choose to use our standard international shipping service, or if you prefer to use your own shipping account or arrange your own collection, simply select the 'collect' option at checkout.

If you are ordering from outside the UK (or having your items shipped outside the UK), our website will calculate shipping costs based on the international carriers we use. If you have your own shipping accounts and would prefer us to use your account, or make your own arrangements, you can simply select 'Collect' and we will get your order ready for collection from our Oxfordshire warehouse.

Yes, collection is available as an option during checkout. You can choose to collect your order in person, send a driver, or arrange your own courier. Once your order is placed and marked for collection, our warehouse team will pick and pack the items. Please allow up to 2 hours from the time of order for the goods to be prepared and ready for pickup. Important: All collections must be pre-arranged, as we do not operate a public trade counter.

Yes, we offer next working day delivery to UK Mainland addresses. To qualify, please ensure the item is in stock, pay for your order before 15:00 (GMT), and select one of the "Fast Track / Overnight" delivery options at checkout. Your order will then be dispatched via a tracked carrier service for delivery the next working day. Orders placed after the 15:00 cut-off with a Fast Track option selected cannot be guaranteed for same-day dispatch, but we'll prioritise them over standard delivery where possible. Please note: We do not operate on Saturdays or Sundays.

Yes, absolutely - as long as you're ordering a trade pack size (the first quantity listed in the blue columns on our price matrix tables), you can simply email your purchase order to orders@bpfonline.co.uk. We'll process it through the office for you.

We're not a trade counter, so we can only assist customers if a collection has been pre-arranged. All orders must be placed through our website or your account manager. If you'd like to collect your order in person, just place it online at least 2 hours in advance and select the 'collect' option at checkout. Please note that only full trade pack quantities are available for collection. Smaller or part-pack quantities are web-only and must also be ordered online.

Yes, but we can only process orders for full trade bag or box quantities directly through the office. If you need smaller pack sizes or loose stock items, the website is more flexible and can accommodate those options. You can check which quantities are available by looking at the pricing table on each product page - the blue columns show what can be ordered through both the website and the office, while the orange columns are available exclusively online.

BPF Online has no minimum order quantity or spend for any items listed as 'in stock' on our website. However, for products marked as a 'Special Order Item', a minimum order quantity will apply, as these need to be brought in from the factory. The required minimum will be clearly shown next to the relevant colour or finish option on the product page.

In addition to our secure ePDQ card payment portal, we also offer several alternative payment methods. You can pay via PayPal, request a proforma invoice (which can be paid by phone or BACS), or - if you have a trade account - choose the 'invoice' option to add the order to your account.

If you have a credit account with us, you should see the option to 'Add to Existing Credit Account' at checkout. If that option isn't visible, it likely means your online account isn't yet linked to your credit account. No problem - just get in touch via phone, email, or live chat, and we'll get this sorted quickly. Also, please remember to enter a PO number when prompted, as it helps our accounts team process your order smoothly.

This information is included on all our invoices. Each product line on your invoice will show both the commodity code and the country of origin.

Stock items are clearly marked with a green 'In Stock' tick on the product page. If you see this, the item is available for immediate dispatch. At checkout, you can choose from standard delivery (typically 1-3 working days) or one of our Next Working Day courier options, depending on how quickly you need it.

Yes, please click here to view a PDF version

We have a certificates and downloads page, where you can find all this information.

Yes, we offer samples for many of our products directly through the website. Just look for the 'Request a Sample' button on the product page. Click it to add a sample to your basket, then check out as usual - it will be sent free of charge so you can try before you buy. If you don't see the 'Request a Sample' button, it means we don't have sample stock available for that item. However, if it's a stock item, you're welcome to order it on a sale or return basis.

We no longer produce printed catalogues, as our product range is constantly evolving and expanding. By the time a catalogue is printed, it's often out of date. For the most accurate and up-to-date information on products, pricing, and availability, our website is the best place to look.

We only list our standard options on the website, but we do offer many other styles, colours, and sizes. If you can't find exactly what you're looking for online, just let us know what you need - we'll be happy to check availability and provide a tailored quote.

If you're not completely satisfied with a product, you can return it within 14 days of receipt, as long as it's in saleable condition and, if applicable, in its original packaging. Once received, our quality team will assess the item, and if everything is in order, we'll issue a full refund for the cost of the goods. Returns received after 14 days may be refused or subject to a re-stocking fee, unless this has been pre-arranged or the item is faulty. Special order items, which are brought in specifically for you and not supplied from our stock, can only be returned or exchanged if they are found to be 'factory faulty' and with prior approval. Please note that we do not cover return postage, and refunds apply only to the value of the goods, not the original delivery charges, unless the item is confirmed to be faulty.

For further information please see our returns policy.

BPF Online and BOX15 merged in summer 2025, and your login details should still work as they did before the merger. If you're having trouble accessing your account, just get in touch with our team via live chat, email, or phone - we'll be happy to help get it sorted.

Yes, we do. To access trade pricing online, simply click the 'Access Trade Prices' button on any product page. This will check whether you already have a trade login or prompt you to apply for an upgrade. The application process is quick, and you'll receive an email confirmation once your account has been updated.